REFUND POLICY – LUMINA RITUALS
We offer refunds only under the conditions listed below. By purchasing from Lumina Rituals, you agree to this policy.
✅
Damaged or Defective Items
If your item arrives damaged or defective, you must contact us within 48 hours of delivery with:
-
Clear photo proof
-
Your order number
If approved, we will issue either a:
-
Replacement
OR
-
Full refund (at our discretion)
✅
Incorrect Item Received
If you received the wrong item, notify us within 48 hours, and we will correct it at no additional cost.
❌
Non-Refundable Situations
Refunds will NOT be issued for:
-
Buyer’s remorse
-
Incorrect address entered at checkout
-
Shipping delays due to carrier issues
-
Used, worn, or opened products
-
Normal wear and tear
⚠️
Chargebacks
Any chargeback filed without contacting us first will be disputed with:
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Delivery confirmation
-
Tracking proof
-
Order records
Fraud will be pursued.
📧
Refund Contact
All refund requests must be sent to: